Refund policy

At ADAORE, we strive to ensure every order reaches you in perfect condition. If you receive a damaged or incorrect item, we're here to help.

Return Policy

We accept returns only for products that are damaged, defective, or incorrect at the time of delivery.

To be eligible for a return:

  • A return request must be raised within 7 days of receiving your order.
  • The product must be unused, unworn, and returned in its original packaging along with all tags and accessories.
  • Clear photographs and/or an unboxing video showing the issue may be required to verify the claim.
  • Returns requested after the specified period may not be accepted.

Please note that products showing signs of use, wear, or damage caused after delivery are not eligible for return.

Exchange / Replacement Policy

If your return request is approved, we will arrange a replacement, subject to product availability.

  • Exchange or replacement requests must be made within 7 days of delivery.
  • Once the returned product is received and passes our quality inspection, the replacement will be dispatched within 2–3 business days.
  • Replacement orders are generally delivered within 3–7 business days after dispatch, depending on your location.
  • If the requested product is unavailable, we may offer an alternative product or process a refund.

Refund Policy

Refunds are applicable only for approved returns where a replacement cannot be provided or where a refund has been approved by ADAORE.

  • Once your returned product is received and successfully inspected, your refund will be initiated within 3–5 business days.
  • The refunded amount will be credited to your original payment method within 7–10 business days, depending on your bank or payment provider.
  • Shipping charges, Cash on Delivery (COD) charges, and other convenience fees (if applicable) are non-refundable unless the return is due to an error on our part.

Non-Returnable Items

The following products are not eligible for return or exchange unless they are received damaged, defective, or incorrect:

  • Products showing signs of use or wear.
  • Products without original packaging, tags, or accessories.
  • Products damaged due to improper handling after delivery.
  • Return requests raised after the 7-day return window.

Need Assistance?

For any return, replacement, or refund-related queries, please contact us:

Our support team will be happy to assist you throughout the process.