Exchange & Returns

At ADAORE, every piece is crafted with care and carefully inspected before it reaches you.
However, if something isn’t quite right, we’re here to make the resolution simple and seamless.

Eligibility for Returns & Exchanges

We accept requests under the following conditions:

  • Request must be raised within 48 hours of delivery
  • Product must be unused, unworn, and in original condition
  • All original packaging, tags, and certificates must be intact
  • A valid unboxing video is required for damage/defect claims

What Qualifies

  • Size issues (where resizing is not applicable)
  • Manufacturing defects
  • Damaged product received
  • Product not as expected

What Does Not Qualify

  • Customized or personalized jewellery
  • Products purchased during sale or promotional offers
  • Minor variations in color/finish due to lighting or screen differences
  • Slight irregularities inherent to handcrafted designs
  • Products showing signs of use

Refunds

We offer refunds for eligible returns under the following terms:

  • Refunds are processed after product inspection and approval
  • Shipping and handling charges will be deducted from the refund amount
  • Refunds will be issued to the original payment method
  • Processing timeline: 5–7 working days after approval
  • Bank processing may take an additional 5–10 working days

Exchange Options

You may choose to:

  • Exchange for another product of equal value
  • Upgrade to a higher value product by paying the difference
  • Opt for store credit (valid for 30 days)

Return / Exchange Process

  1. Email us at support@adaore.com with:
    • Order ID
    • Issue description
    • Unboxing video & images
  2. Our team will review your request within 24–48 hours
  3. Once approved:
    • Shipping instructions will be shared
    • Reverse pickup will be arranged (if applicable)
  4. After quality check, your refund/exchange/store credit will be processed within 5–7 working days

Shipping & Charges

  • Reverse shipping is complimentary for damaged or defective products
  • For other returns, shipping charges may be deducted or applied

Quality Check

All returned items undergo a strict quality inspection.
ADAORE reserves the right to decline returns that do not meet the eligibility criteria.

Important Notes

  • We strongly recommend recording an unboxing video without cuts for all orders
  • Requests without sufficient proof may not be accepted
  • Returns requested beyond the specified timeline will not be considered

Need Help?

Our team is here to assist you.

📩 support@adaore.com

Jewellery you’ll adore.

For the days you have somewhere to be, the days you don’t, and all the little moments in between.

ADAORE was born from a simple idea: every day deserves a touch of elegance.

Because you shouldn’t have to wait for a celebration to wear something beautiful. Sometimes it’s your morning coffee, a good day at work, dinner with your favourite people, or simply a moment when you want to feel a little more like yourself.

That’s where ADAORE belongs.

The Story Behind ADAORE

Ada + Ore. Grace + Gold.

ADAORE carries its story within its name.

Ada represents grace: effortless, feminine, and quietly confident.
Ore represents gold: timeless, enduring, and full of character.

Together, they form 'ADAORE', a celebration of the woman who carries both.

And there’s something else hidden in ADAORE - adore.

A little reminder to appreciate yourself, your style, your journey, and the everyday moments that are uniquely yours.

Because the pieces you wear should be pieces you adore.

What We Believe

  • Adore Yourself

    A little reminder that you deserve to celebrate yourself, not just on the big days, but on ordinary ones too.

  • Everyday Elegance

    Beautiful things shouldn’t sit in a box waiting for the right occasion. Wear them often. Let them become part of your everyday.

  • Thoughtful Design

    We create pieces with a balance of simplicity, detail, and personality, so they feel effortless, yet never ordinary.

  • Made to Stay With You

    We choose materials and finishes with everyday wear in mind, because the pieces you love should be the ones you reach for again and again.

Adorn. Adore. Every Day.

Wear what makes you feel good.
Celebrate the little things.
Make it yours.

Welcome to ADAORE.